Level II: Interpersonal Effectiveness Skills (approved for 24 AIA CLUs)

Effective managers use interpersonal and team skills to motivate, communicate, and inspire those around them. This Level focuses on understanding the dynamics of working together and successful ways to sustain trust which can be used to support successful relationships and team efforts. Level II will help you hone the skills needed to ensure that you are not only an effective leader, but also an effective manager.

Skills Learned

• Leaders learn to use the Four Cores of Credibility to build trusting relationships.
• Leaders learn how to apply leadership skills that are essential in today’s workplace.
• Leaders will discover how to build relationships by using the 13 behaviors of a High Trust Culture.
• Leaders learn the importance of their individual style, and knowing other’s styles, in building relationships.