Part 1: General Administration and Management

Section I-A: Leadership and Administration

• Budget Recharge, Cost Recovery, and Rates by Glen Haubold and David Reynolds, P.E.
• Change Management by John Morris, P.E., CEFP, LEED AP, GBE, APPA Fellow
• Communication by Robert Hascall and Karen M. Salisbury
• Customer Service by Polly Pinney, Past APPA President
• Leadership by William Daigneau, APPA Fellow
• Managing Ethically by E. Lander Medlin, APPA EVP
• Organization by Jack Hug, Past APPA President and APPA Fellow
• Strategy and Leadership by Brenda Albright

Section I-B: Human Resources Management

• Effective Talent Management by Jennifer Elmer, SPHR
• Staff Development by Suzanne Hilleman, MBA, SPHR
• Strategic Role of Human Resources by Andrea Balestrieri

Section I-C: Business and Financial Management

• Financial Analysis and Control by Mohammad Qayoumi, Ph.D., APPA Fellow
• Budgeting Issues by William Gardiner
• Overview of Accounting Systems by Byron Millsap