Supervisor's Toolkit
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Course Description
| Module 1: Supervision, What Is It? Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision. |
| Module 2: It's More Than "Adminis-trivia." Learn to understand the supervisor's role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management. |
| Module 3: Communication, Let's Talk! Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process. |
| Module 4: If It Weren't for the People. Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others. |
| Module 5: Motivation and Performance. Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation. |
| Module 6: Customer Service Triangle. Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations. |
| Module 7: Leadership-Tools for success. Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style. |
The 2009 Thought Leaders Report
2009 Report Focuses on Sustainability and Energy
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September Program Offerings
12 – 16 * Scottsdale, AZ
Institute
Academy - Track 1
Academy – Track 3
Toolkit
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Powered by ANSI!Every facilities department needs to ensure their institutions are in compliance with the most current codes and standards impacting construction, fire safety, lighting, the environment, ADA, and HVAC, among other areas. Click here to access the APPA Web Standards Portal!
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APPA's New Report
The Educational Facilities Professional’s Practical Guide to Reducing the Campus Carbon FootprintSponsored by Affiliated Engineers Inc.
The Stimulus Bill & the Education Industry
APPA's Campus Facilities Economic Stimulus Resource Center
Links to information, instruction and guidance on the economic stimulus opportunities available to colleges, universities, K-12 and other educational institutions.
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