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Supervisor's Toolkit

Why Train?
The educational facilities workplace has been transformed in recent years by a variety of forces.  Intense competition, advancing technology, changing values, and a global economy have created new possibilities as well as challenges.  This transformation is changing the nature of management and the roles of supervisors.

Supervisors must develop a systematic approach toward organizing, managing, motivating, and meeting customer expectations.  The traditional role of the supervisor/manager is no longer adequate. The new business environment demands leadership.

Why Supervisor's Toolkit?
Supervisor's Toolkit has been specifically designed to meet the needs of the facilities management professional.  It is a structured, open-ended, and pragmatic approach to developing supervisors.  It is not so much a teach program as a development process, designed to help supervisors realize both personal and professional growth. The program is designed for a full week of training.

Module 1: Supervision, What Is It?
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.

Module 2: It's More Than "Adminis-trivia."
Learn to understand the supervisor's role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.

Module 3: Communication, Let's Talk!
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.

Module 4: If It Weren't for the People.
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.

Module 5: Motivation and Performance.
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.

Module 6: Customer Service Triangle.
Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.

Module 7: Leadership-Tools for success.
Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.

Cost
This unique program, taught by Master and Qualified Trainers, is tailored specifically toward the education facilities professional. All training materials used and distributed for this session, from the videos that depict real-life work examples to PowerPoint presentations, use facilities language so that participants can relate to what is being taught. You can bring this exciting program to your campus for *$750 a person (this price includes all class materials, Certificate of Completion, and training fees for two APPA Master Trainers). Minimum class size is 25; let APPA help you promote this program to nearby colleges, universities, and schools.

*Additional fees are billed to hosting Institution.