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General Administration & Management Products
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101 Great Answers to the Toughest Interview Questions.
Author: Ron Fry
Tough interview questions are inevitable in today's competitive job market. How will you handle the curveballs that are headed your way? Ron Fry's 101 Great Answers to the Toughest Interview Questions has helped more than 500,000 job seekers pinpoint what employers are really asking with every question, and more importantly: what they want to hear in response. Now in its 5th edition, this no-nonsense guide will prepare you to leverage the trickiest questions to your advantage. Learn how to deal gracefully with complicated case interviews, various personality types, and even potentially illegal questions - all while avoiding common mistakes. Get the expert answers employers are looking for! (Crisp Publication)
softcover, 224 pages, ISBN 1-56414-464-X , Item C415
$ 27.00 (Member Price: $ 17.00)
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101 Great Resumes.
Author: Ron Fry
Now in a completely revised and updated edition, 101 Great Resumes is a necessary resource for anyone who needs tips on creating that eye-catching resume, or for anyone who simply needs a format to follow. This collection of resumes is designed to appeal to the widest audience possible, by covering the greatest range of formats, personal situations, and careers. In a job market that The New York Times called “the worst for college graduates in nearly a decade,” one in which the “job candidate is no longer calling the shots,” job seekers need al the help they can get! (Crisp Publication)
softcover, 216 pages, ISBN 1-56414-628-6 , Item C417
$ 27.00 (Member Price: $ 17.00)
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101 Smart Questions to Ask on Your Interview.
Author: Ron Fry
From what to ask, when to ask it, and the kind of answers to expect, 101 Smart Questions to ask on Your Interview gives every candidate, from the first-timers to seasoned pros, the practical information and advice they need to ace the entire interview…and get their dream job. (Crisp Publication)
softcover, 192 pages, ISBN 1-56414-669-3 , Item C416
$ 28.00 (Member Price: $ 18.00)
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Accounting Cycle, The.
Author: Jay L. Jacquet & William C. Miller Jr.
Written for the beginner, this concise guide maps out the accounting cycle: balance sheets, income statements, ledger transactions, trial balances, and closing entries. Ideal for small or new businesses, this book explains single-entry and double-entry accounting and cash versus accrual accounting.
softcover, 110 pages, ISBN 1-56052-667-X, Item C471
$ 28.00 (Member Price: $ 18.00)
Date Published: 2002
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Accounting Essentials.
Author: Jay Jacquet
To run a business, numbers must be taken into account and factored into everyday decision-making, both major and minor. Understanding the numbers associated with day-to-day operations is no longer just the domain of the finance and accounting departments--everyone from lower-level staff to senior managers should learn the fundamentals of the cost of the organization's product or service, the price strategies involved, and the impact that short- and long-term decisions have on the bottom line. ACCOUNTING ESSENTIALS is an introductory course that teaches the basics of finance, accounting, and economic strategies in an easy-to-follow, easy-to-understand format complete with glossaries, diagrams, and self-tests. A companion title to this book is THE ACCOUNTING CYCLE, another Crisp Series book by Jay Jacquet. This book was written especially for nonfinancial managers or new business owners, and can be used in an academic setting or for self-study. It is an indispensable primer for learning and understanding accounting fundamentals, such as cash and accrual accounting, basic recordkeeping, ledger and journal entries, and financial statement preparation.
softcover, 112 pages, ISBN 1-56052-698-X, Item C472
$ 28.00 (Member Price: $ 18.00)
Date Published: 2005
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Achieving Job Satisfaction.
Author: Crisp Publications
Are you getting as much satisfaction out of your job as you should? This book will help you determine your level of satisfaction and then it will assist you in making positive changes to increase both your satisfaction level and quality of work.
softcover, 38 pages, ISBN 1-56052-257-7, Item C419
$ 28.00 (Member Price: $ 18.00)
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Achieving Results.
Author: Lorna Riley, CSP
In this title from the "Fifty-Minute" Book Series, you will learn how to achieve personal excellence through
a four-pronged process. Known in the book as Home, Help, Challenge, and Prize, they are your keys to building a winning personality and ultimately, getting what you want in life. (Crisp Publication)
softcover, 112 pages, ISBN 1-56052-609-2, Item C380
$ 28.00 (Member Price: $ 18.00)
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APPA 2010 Podcast Programming.
Author: Various
Web-Based, Item Podcast10
$ 595.00 (Member Price: $ 295.00)
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ASHRAE GreenGuide: The Design, Construction and Operation of Sustainable Buildings, 2nd edition.
Author: ASHRAE Technical Committees 1.10, Energy Resources, and 2.8, Building Environmental Impacts and Sustainability
This manual shows HVAC&R system designers how to participate effectively on design teams, from the earliest stages of the project through the resulting structure’s construction, operation, maintenance, and eventual demolition. It also includes:
• LEED guidance for mechanical engineers (new chapter)
• Indoor and outdoor effects of building systems on the local environment (new chapter)
• Design techniques of related technical disciplines, such as plumbing and lighting
• The interaction and influence between mechanical and electrical systems and architectural design
hardcover, 394 pages, ISBN 978-1-933742-07-6, Item F324
$ 79.95 (Member Price: $ 71.00)
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Attitude: Your Most Priceless Possession.
Author: Elwood N. Chapman & Wil McKnight
Polish people skills, energize your outlook, and retain a healthy perspective. This course will help you stay positive and focused in today's busy, pressure-filled world. Recognize how attitude affects your work. Use the eight attitude-adjustment techniques. Spread the magic of a positive attitude. (Crisp Publication)
softcover, 104 pages, ISBN 1-56052-664-5 , Item C370
$ 28.00 (Member Price: $ 18.00)
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Basics of Budgeting.
Author: Terry Dickey
Concentrates on the common elements found in the income statement and departmental expenses since these are what people in non-financial roles usually deal with. Examples of calculations show how to approach common problems and serve as good models to follow for presentation of budgeting data. This book demonstrates that business planning skills can be learned and can become a vital tool for everyone in the organization. (Crisp Publication)
softcover, 139 pages, ISBN 1-56052-134-1, Item C392
$ 28.00 (Member Price: $ 18.00)
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![Benchmarking and Organizational Change [e-book]](/files/bookchapterimage/tn_image_72.jpg)
Benchmarking and Organizational Change [e-book].
Author: Mohammad H. Qayoumi, Ph.D., APPA Fellow
Chapter 1: Why Benchmark?
Chapter 2: What Is Benchmarking?
Chapter 3: Critical Factors for Benchmarking Success
Chapter 4: Leading Organizational Change
Chapter 5: Leveraging Organizational Learning
Chapter 6: Conclusion
Includes an Executive Summary and four detailed appendices to help you put benchmarking into practice.
PDF, 83 pages, ISBN 1-890956-14-7, Item A734
$ 35.00 (Member Price: $ 15.00)
Note: Published by APPA for CHEMA, the Council of Higher Education Management Associations
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![Body of Knowledge/BOK [1-year subscription]](/files/bookchapterimage/BOK Slate Blue copy.jpg)
Body of Knowledge/BOK [1-year subscription].
Author: APPA BOK Content Writers
APPA’s Body of Knowledge (the BOK) completely updates the contents of Facilities Management: A Manual for Plant Administration — APPA’s major reference book published in three editions since 1984—and makes them available in a searchable digital database. The BOK is a core resource for the facilities management profession and serves as the foundation of learning for many of APPA’s programs and services, including the Institute for Facilities Management and APPA’s certification program. Access to the Body of Knowledge is through an annual subscription. Member institutions of APPA pay a discounted price, and the subscription price is reduced after the first year. Your subscription allows BOK access to anyone in your organization.
Download the current table of contents.
, Item ABOK
$ 499.00 (Member Price: $ 199.00)
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Building an Effective Workforce (PDF-GA1).
Author: A.L. Zimmerman & John De Souza
Downloadable PDF file of Chapter 9 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 22 pages, ISBN 1, Item FM-09
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Buildings....The Gifts That Keep On Taking.
Author: Rodney Rose, with David A. Cain, Ph.D., James Dempsey, and Rich Schneider
Primary author Rodney Rose presents the oft-neglected considerations for the hidden costs and long-term management and maintenance of a facility built with donated money. Focusing on the concepts of Total Cost of Ownership (TCO), "Buildings…" is a timely, must-have tool for all educational facilities managers and other top university administrators.
softcover, 94 pages, ISBN 1-890956-38-4, Item A758
$ 82.00 (Member Price: $ 70.00)
Date Published: 2007
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Business of Listening, The.
Author: Diana Bonet
This book provides you with the listening know-how you need. It is a basic introduction to the skills that can help you become a better listener. The five sections of this book are full of tips and practical guidelines, case studies and checklists, and a useful device called the Listening Lab which helps you review and practice your skills. Listening styles and motivation are highly individual, so the necessary ingredient is you and your desire to improve. (Crisp Publication)
softcover, 104 pages, ISBN 1-56052-590-8, Item C360
$ 28.00 (Member Price: $ 18.00)
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Call Center Success: Essential Skills for CSRs.
Author: Lloyd C. Finch
All facilities professionals know the importance of initial customer contact. This book helps you improve how you handle customers' calls, requests, and needs by understanding your role as a professional, as well as the different behavior styles of your customers. (Crisp Publication)
softcover, 119 pages, ISBN 1-56052-578-9, Item C378
$ 28.00 (Member Price: $ 18.00)
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Campus Investment Package.
Author: Various
The Campus Investment Package includes: Strategic Capital Development: The New Model for Campus Investment; Buildings...The Gifts That Keep on Taking: A Framework for Integrated Decision Making; Planning & Managing the Campus Facilities Portfolio; Charting a New Course for Campus Renewal; and The Facilities Audit: A Process for Improving Facilities Conditions.
softcover, 569 pages, Item CIP
$ 239.00 (Member Price: $ 184.00)
Note: 5 great books at a 20% discount!
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Campus Planning and Facility Development: A Comprehensive Bibliography.
Author: edited by Ira Fink
Fourth revised edition includes bibliographic citations for books and articles on facilities management and planning, specific campus building types, higher education history and administration, and more.
softcover, 197 pages, ISBN 1-885575-05-X, Item F310
$ 20.00 (Member Price: $ 10.00)
Note: Published by Ira Fink and Associates, Inc.
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Cap - (Black).
Author: N/A
APPA Cap with Logo and Tagline
, Item C-BLK
$ 21.00 (Member Price: $ 18.00)
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Cap - (Royal Blue).
Author: N/A
APPA Cap with Logo and Tagline
, Item C-RB
$ 21.00 (Member Price: $ 18.00)
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Cap - (White).
Author: N/A
APPA Cap with Logo and Tagline
, Item C-WHT
$ 21.00 (Member Price: $ 18.00)
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Change Management.
Author: Cynthia D. Scott, Ph.D, M.P.H, Dennis T. Jaffe, Ph.D.
With today's fast-paced and hectic way of doing business, change in the workplace has become an everyday reality. Change happens rapidly and sometimes with very little notice. Major changes such as mergers, takeovers, and layoffs can leave employees feeling confused, fearful, or disheartened. CHANGE MANAGEMENT helps managers work through organizational change with strategies for providing positive leadership while dealing effectively with resistance and other trouble spots. The newly updated third edition includes competency assessments to help managers become adept change leaders who will inspire and motivate their employees. (Crisp Publication)
softcover, 96 pages, ISBN 1-4188-8915-6, Item C452
$ 28.00 (Member Price: $ 18.00)
Date Published: 2006
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Charting a New Course for Campus Renewal.
Author: Rod Rose
In April 1998 a powerful conference brought together representatives from the public universities of New Mexico to discuss the serious problem of capital renewal and deferred maintenance of the state's campus facilities. Speakers included Harvey Kaiser, Doug Christensen, Chris Christofferson, Ron Hicks, John Bruning, Wayne Leroy, and Val Peterson, as well as representatives of New Mexico's Commission on Higher Education and other organizations. Author Rod Rose has summarized the valuable presentations and insights garnered at the New Mexico Higher Education Symposium on CRDM, which are easily applicable to other states or systems. The book first establishes the context which led to this gathering of experts, then provides a set of common vocabulary from which to speak. Several planning models are presented and various financing options discussed. Included are policy and funding implications, lessons learned, and approaches for future collaborations at the state and national levels.
softcover, 53 pages, ISBN 1-890956-11-2, Item A730
$ 30.00 (Member Price: $ 15.00)
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Clear Writing.
Author: Diana Bonet
Provides an easy-to-follow formula to help you write better organized, more coherent, and complete sentences. It is designed to teach you how to create basic business letters and memos, apply the rules of grammar and punctuation, and acquaint you with the core functions of all the parts of a sentence. Full of beneficial, interactive exercises, once you mater the formula and lessons contained inside, you will see how easy it is to clearly–and painlessly–-convey your thoughts in writing. Use this book and you will see immediate improvement in everything you write. (Crisp Publication)
softcover, 112 pages, ISBN 1-56052-094-9, Item C384
$ 28.00 (Member Price: $ 18.00)
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Communication for Quality Services (PDF-GA2).
Author: Edward C. Bogard
Downloadable PDF file of Chapter 5 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 28 pages, ISBN FM-05, Item FM-05
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Communication is the Key.
Author: H. Val Peterson
A collection of 50 essays and articles written for Facilities Manager magazine and several regional and departmental newsletters. Author Val Peterson is a Past APPA President who worked as a facilities professional for more than 30 years. These short pieces each touch on an important aspect of communication for your personal and professional life. Major sections include Communication is the Key, The Key to Customer Service, Key Tips for Facilities Professionals, The Key to Leadership and Change, and The Key to Survival: Humor. Peterson's articles are interesting, funny, and most importantly, useful.
softcover, 183 pages, ISBN 1-890956-1, Item A739
$ 42.00 (Member Price: $ 21.00)
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Connecting Generations - The Sourcebook for a New Workplace.
Author: Claire Raines
Principles, tips, methods and practices for dealing with the new multigenerational workplace This is not a book of pat answers and rigid models, it is a resource for developing informed policy and sensitive action when dealing with matters of the newest aspect of diversity in the workplace
softcover, 189 pages, ISBN 1-56052-693-9 , Item C385
$ 30.00 (Member Price: $ 20.00)
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Contract Management or Self-Operation: A Decision-Making Guide for Higher Education.
Author: Philip J. Goldstein, Daphne E. Kempner, and Sean C. Rush
Offers an objective framework for deciding how best to operate any campus function. The book emphasizes the questions administrators should ask and the analysis they should perform to determine whether self-operation, contract management, or some combination will offer the best opportunities for meeting the institution's goals and objectives. Published by APPA for the Council of Higher Education Management Associations.
softcover, 87 pages, ISBN 0-913359-73-4, Item A681
$ 50.00 (Member Price: $ 25.00)
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Contracting for Facilities Services.
Provides decision-makers with practical information on how to work with outside contractors in the facilities area. Topics include make-or-buy competitive procurement, partnering for successful service contracting, moving from contracted to in-house operations, and case studies on painting, custodial, and grounds. The authors provide sample specs and contracts and offer real-world advice on the opportunities and pitfalls of privatization.
softcover, 178 pages, ISBN 0-913359-82-3, Item A690
$ 35.00 (Member Price: $ 29.00)
Note: Critical Issues in Facilities Management #9.
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Contracting for Services (PDF-GA3).
Author: William D. Middleton & Jay W. Klingel
Downloadable PDF file of Chapter 17 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 13 pages, ISBN FM-17, Item FM-17
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Cost Allocation (PDF-GA4).
Author: William J. Stauff
Downloadable PDF file of Chapter 15 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 30 pages, ISBN FM-15, Item FM-15
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Cover Letters! Cover Letters! Cover Letters!.
Author: Richard Fein
Completely revised, updated, and featuring more examples, Cover Letters! Cover Letters! Cover Letters! is for anyone and everyone on the job-search trail, from new college grads to veteran managers. Whether responding to newspaper ads, conducting an outreach campaign or using letters to “network” with colleagues and acquaintances, this book offers multiple samples of every conceivable kind of letter to help the user land that perfect job. Includes detailed advice and current examples such as, letters following up on interviews, letters turning down a job offer, and letters thanking a colleague for an introduction. Written by a leader in the career search field, Cover Letters! Cover Letters! Cover Letters! is the perfect reference users will turn to again and again. (Crisp Publication)
Softcover, 192 pages, ISBN 1-56414-262-0 , Item C410
$ 28.00 (Member Price: $ 18.00)
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Creating a Service Culture: Making the Customer Connection.
Author: APPA
Customer service means different things to different people. On an educational campus, facilities officers deal with myriad constituent groups, including faculty, staff, students, parents, and members of the community. This book, written by well-known experts in the educational facilities profession, offers plenty of tips and insights into making the customer connection.
softcover, 134 pages, ISBN 1-890956, Item A752
$ 50.00 (Member Price: $ 25.00)
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Customer Satisfaction: The Other Half of Your Job.
Author: Dru Scott
Describes the impact of quality service on customers and how to improve customer relations inside your organization. Case studies show how to build motivation, handle irate customers and diffuse anger, streamline systems, prevent burnout, and build better communications, all in the effort to provide consistent quality customer service.
softcover, 120 pages, ISBN 1-56052-084-1, Item C354
$ 28.00 (Member Price: $ 18.00)
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Decaying American Campus, The.
Author: Sean C. Rush & Sandra L. Johnson
This landmark study provides the full report of the 1988 APPA/NACUBO survey of capital renewal & deferred maintenance needs at U.S. colleges and universities.
softcover, 136 pages, ISBN 0-913359-47-5, Item A03A
$ 10.00 (Member Price: $ 5.00)
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Delegation Skills for Leaders.
Author: Lloyd Finch, Robert B. Maddux
Getting promoted to the role of supervisor is a great achievement. Getting work done through others is a special challenge to all new supervisors, and even some established ones, but it is a skill that can be learned and mastered. The ability to thoughtfully delegate tasks involves four major functions--planning, organizing, motivating, and controlling. DELEGATION SKILLS FOR LEADERS (formerly DELEGATING FOR RESULTS) explains each of these areas and more. As a supervisor, you are responsible for the work of others, and taking the time to match tasks with employees' special skills and abilities is the key to your success. The act of delegating work also involves honing your interpersonal skills, being able to judge the readiness of an employee to take on a project, and being able to instill confidence in that employee to get the job done. Finally, if you are having trouble entrusting others to perform specific tasks, this book will help you become more comfortable in sharing responsibility and letting go of the "I-can-do-it-all-myself" mindset.
softcover, 128 pages, ISBN 1-4188-6263-0, Item C453
$ 28.00 (Member Price: $ 18.00)
Date Published: 2005
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Designing Creative Resumes.
Author: Gregg Berryman
It will help you to build a unique document that reflects your individual skill and imagination as it explains step-by-step, how to write, design, produce, and control the quality of your own creative resume. Valuable tips on typography, page design, resume production and printing will provide the confidence needed to produce a high quality advertisement for your most important client-----yourself.
softcover, 144 pages, ISBN 1-56052-605-X, Item C386
$ 35.00 (Member Price: $ 25.00)
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DeWalt Contractor's Forms & Letters.
Author: Paul Rosenberg
The most comprehensive contractor’s forms and letters reference available comes with an accompanying CD that allows users to easily and effectively manage every area of their contracting business! This extraordinary CD resource contains a user-friendly interface in which all of the forms and letters are easy to find and utilize in both Microsoft Word and Excel formats. Together, the book and CD provide over 150 of the most useful forms and letters available on topics such as general company and staff communications, customer correspondence, accounting notices, and more!
softcover, 251 pages, ISBN 0-977718-3-28, Item C469
$ 60.00 (Member Price: $ 50.00)
Date Published: 2008
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DeWalt DATACOM Professional Reference.
Author: Paul Rosenberg
This helpful pocket reference guide for the data and voice industry is the only one of its kind for the design, installation, testing, and troubleshooting of teledata, computer, video, and other cabling applications. This thoroughly revised and updated edition includes CAT 6 cabling in addition to graphs, tables, diagrams and charts involving LAN, RING and other types of networking, ethernet, fiberoptic, internet and much more.
Softcover, 384 pages, ISBN 0-9759709-3-3, Item C425
$ 35.00 (Member Price: $ 25.00)
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DeWalt Electrical Code Reference.
Author: American Contractors
An absolute must-have for anyone working with residential electrical systems, the DEWALT Electrical Code Reference will provide users with 80 pages of illustrated code requirements, violations, and installation concerns. Based on the National Electrical Code® 2008, this book covers everything from branch circuits to panel board wiring to conductor ampacity tables and more. With a compact format that fits perfectly in a toolbox and a quick-reference format that makes important information easy to find, this book is the perfect job site companion. And because it is updated to reflect the very latest industry standards, this is the ultimate reference for electrical installations.
softcover, 79 pages, ISBN 0-9777183-6-0, Item C464
$ 40.00 (Member Price: $ 30.00)
Date Published: 2007
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DeWalt Plumbing Code Reference.
Author: American Contractors Exam Services
Based on the 2006 International Plumbing Code® and authored by an industry leader in contractor education, the DEWALT Plumbing Code Reference is a must-have for novice and experienced plumbers alike. With 80 pages of illustrated code requirements, violations, and installation concerns, the book covers everything from materials, water heaters, and bathrooms, to backflow, isometrics, and trenching. Ideal for anyone required to work with plumbing systems or at home do-it-yourselfers, this resource will provide the critical information needed to get the job done right - the first time.
softcover, 78 pages, ISBN 0-9777183-7-9, Item C463
$ 40.00 (Member Price: $ 30.00)
Date Published: 2008
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Dewalt Spanish/English Construction Dictionary.
Author: Paul Rosenberg
The number one pocket dictionary for the construction industry is here! This illustrated dictionary of the most common construction terms features Spanish and English definitions listed by trade as well as alphabetically! By far the easiest-to-use reference available, the DEWALT® Illustrated Spanish/English Construction Dictionary boasts more than 200 illustrations that augment definitions and phrases relating to such important topics as employment, concrete and masonry, site work and demolition, construction safety and tools, carpentry and structural work, and much more.
softcover, 384 pages, ISBN 0-9770003-9-7, Item C437
$ 35.00 (Member Price: $ 25.00)
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Dynamics of Diversity.
Author: Odette Pollar and Rafael Gonzalez
An interactive, easy-to-read book designed to help you implement successful, productive diversity programs. The case studies, assessments, surveys, and exercises guide you through the potential minefield of organizational change. Most importantly, this book provides straightforward advice for developing an inclusive environment where different perspectives are valued, encouraged, and rewarded
softcover, 96 pages, ISBN 1-56052-247-X, Item C400
$ 28.00 (Member Price: $ 18.00)
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Education, Training, and Development (PDF-GA6).
Author: Wilma Mpelo
Downloadable PDF file of Chapter 10 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 27 pages, ISBN FM-10, Item FM-10
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Emotional Intelligence Works: Developing "People Smart" Strategies.
Author: S. Michael Kravitz & Susan D. Schubert
Emotional intelligence is one's ability to communicate effectively and form health relationships with coworkers, customers, family, and friends in a calm, reflective manner. The five emotional intelligence skills are self-awareness, social skills, optimism, emotional control, and flexibility. The authors explain these skills and help you assess your own emotional intelligence.
softcover, 107 pages, ISBN 1-56052-584-3, Item C376
$ 28.00 (Member Price: $ 18.00)
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Employee Relations (PDF-GA7).
Author: James Thiry
Downloadable PDF file of Chapter 8 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 52 pages, ISBN FM-08, Item FM-08
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Evaluating Facilities Organizations (PDF-GA8).
Author: Thomas F. Vacha
Downloadable PDF file of Chapter 6 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 8 pages, ISBN FM-06, Item FM-06
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Excellence in Supervision: Essential Skills for the New Supervisor.
Author: Rick Conlow
As a supervisor, you must lead employees to success and understand that their success is your success. This book will help you start off on the right track and provide practical and proven strategies for successful supervision over time. (Crisp Publication)
softcover, 109 pages, ISBN 1-56052-611-4, Item C381
$ 28.00 (Member Price: $ 18.00)
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Facilitation Skills for Team Leaders.
Author: Donald Hackett, Ph.D. and Charles L. Martin, Ph.D.
A hands-on, practical guide for making teams work. From defining a vision for your organization to making that vision a reality, you will learn how to manage meetings and teams, deal with difficult team members, and ask questions that produce results. Armed with the ideas, exercises, and tools this book provides, you will be on your way to becoming an effective, empowering facilitator and an even greater asset to your organization. (Crisp Publication)
softcover, 96 pages, ISBN 1-56052-199-6, Item C387
$ 28.00 (Member Price: $ 18.00)
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Facilities Audit: A Process for Improving Facilities Conditions, The.
Author: Harvey H. Kaiser
This handbook guides you step-by-step through all phases of your own facilities condition inspection and helps you assess the functional performance of your buildings and infrastructure. In addition, the book will help you quantify maintenance deficiences, summarize inspection results, and present the audit findings for improved funding for capital renewal.
softcover, 102 pages, ISBN 0-913359-71-8, Item A680
$ 55.00 (Member Price: $ 45.00)
Note: Revised edition of the author's Facilities Audit Workbook.
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Facilities Manager.
Author: APPA
Theme: Buildings...The Gifts That Keep on Taking
softcover, 48 pages, Item FM
$ 15.00 (Member Price: $ 10.00)
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![Facility Management Shared Services: The Balance Between In-House Services and Outsourcing [e-book]](/files/bookchapterimage/Cover Shared Services-144.jpg)
Facility Management Shared Services: The Balance Between In-House Services and Outsourcing [e-book].
Author: Jeffrey L. Campbell
Facility Management Shared Services: The Balance Between In-House Services and Outsourcing focuses on the symbiotic and collaborative relationships and partnerships are working with outsourced contracted services. This book will help to:
• better define a shared service model between in-house and outsourced facility services;
• increase understanding of how to optimize the value of shared services; and
• forecast future outsourcing trends based on current practices.
Includes interviews with facilities professionals using both in-house services and outsourcing, research findings, recommendations, and questionnaires to use in gauging the needs of your own facility.
PDF, 64 pages, ISBN 1-890956-51-1, Item PDF-04
$ 54.00 (Member Price: $ 39.00)
Date Published: 2009
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Fast Forward MBA in Project Management.
Author: Eric Verzuh
This is one of the bestselling books ever published on the topic of project management. Now in a revised new third edition, it presents you with a wealth of proven techniques for managing projects from establishing project objectives to building schedules to projecting costs. It includes all the basics on defining, planning, and tracking a project, as well as building stronger project teams. This new edition includes new chapters on Agile Project Management, PMI exam prep, and more.
softcover, 462 pages, ISBN 978-00470-24789-1, Item F332
$ 22.00 (Member Price: $ 19.00)
Date Published: 2008
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Fat-Free Writing: Business Writing for the Information Age.
Author: Carol Andrus
If your writing style includes flowery phrases and an obscure vocabulary, then this book promises to streamline your writing for the Information Age. Between the instruction and the exercises, you will learn how to write business correspondence simply and concisely. (Crisp Publication)
softcover, 103 pages, ISBN 1-56052-586-X, Item C375
$ 28.00 (Member Price: $ 18.00)
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Field Notes: Commentaries on Leadership and Facilities Management.
Author: James E. Christenson
A collection of 25 articles on leadership, management, and the facilities profession. Topics include change management, leadership and trust, accession planning, communication, decision making, self-assessment, and much more.
softcover, 149 pages, ISBN 1-89056-29-5, Item A751
$ 42.00 (Member Price: $ 21.00)
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Financial Analysis.
Author: James O. Gill and Moira Chatton
Provides easy-to-apply tools to help anyone learn how to understand widely used financial statements, evaluate capital investments, and read an annual report. With interactive exercises, formulas, and examples, you will learn not only how to understand financial statements, but how to use them to analyze income, manage assets, calculate ratios, examine cash flow, and conduct better financial planning – all of which will help make you more effective on the job and an even more important member of any team! (Crisp Publication)
softcover, 111 pages, ISBN 1-56052-588-6, Item C407
$ 28.00 (Member Price: $ 18.00)
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Financial Analysis and Control (PDF-GA9).
Author: Mohammad H. Qayoumi
Downloadable PDF file of Chapter 14 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 18 pages, ISBN FM-14, Item FM-14
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Foundation to Uphold, A.
Author: Harvey H. Kaiser; research report by Jerry S. Davis
A Study of Facilities Conditions at U.S. Colleges and Universities. A follow-up to The Decaying American Campus, A Foundation to Uphold reexamines the huge backlog ($26 billion) of accumulated deferred maintenance (ADM) needs at U.S. campuses. Includes the complete text of the survey report, policy implications, comprehensive breakdown of the findings by Carnegie classification, an examination of current construction and renovation on campuses, a construction/renovation report, the impact of ADA, and how officials can begin to address the threat of ADM. Survey results are illustrated through charts, graphs, and tables, and a list of the participating institutions in included. A cooperative effort by APPA, NACUBO, and Sallie Mae.
softcover, 195 pages, ISBN 0-913359-96-3, Item A708
$ 31.00 (Member Price: $ 21.00)
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Goals and Goal Setting: Planning to Succeed.
Author: Larry Rouillard
This book teaches the fundamental process of establishing goals. Organizational as well as personal goal setting is emphasized through exercises and activities. (Crisp Publication)
softcover, 88 pages, ISBN 1-56052-183-X, Item C352
$ 28.00 (Member Price: $ 18.00)
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Impact of Facilities on the Recruitment and Retention of Students: Final Report [e-report].
Author: David A. Cain, Ph.D., & Gary L. Reynolds, P.E., APPA Fellow
Downloadable file. In the most comprehensive study to date, the authors collected data from more than 16,000 college students from 46 institutions in the U.S. and Canada. They found a distinct, important relationship between student satisfaction, choice of institution, and the condition of facilities.
PDF, 93 pages, ISBN 1-890956-40-6, Item CFaR-1
$ 60.00 (Member Price: $ 29.00)
Note: Significantly updates a study done in the 1980s by the Carnegie Foundation for the Advancement of Teaching, which found that 62% of students surveyed indicated that the factor that most influenced them during their campus visit was the appearance of a col
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Information Management and Technology (PDF-GA10).
Author: Douglas K. Christensen & Pieter J. van der Have
Downloadable PDF file of Chapter 12 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 25 pages, ISBN FM-12, Item FM-12
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Job Searching Fast and Easy.
Author: Mike Farr
With excellent coverage of ALL major career planning and job search topics, Job Searching Fast & Easy is short, well-written, fun, results-oriented, and inexpensive. Instructors like its step-by-step format, worksheets, checklists, and other features – and it topics provide the exact structure of workshop or short course on career planning and job seeking. Resume Generator and Printable Datakeeper CD-ROM further aid students in landing a job fast. Job Searching Fast & Easy breaks the job search process into Seven Steps: Identify your key skills and develop a powerful skills language; Define your ideal job; Use methods that can cut your job search time in half; Write a superior resume; Organize your time to get two interviews a day; Dramatically improve your interview skills; Follow up on all leads
Softcover, 192 pages, ISBN 1-4180-4272-2 , Item C408
$ 31.00 (Member Price: $ 21.00)
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Job Survival Instruction Book, The.
Author: Karin Ireland
Surviving – and thriving – in today’s workplace requires wisdom and wit. This edition offers plenty of both for anyone who is employed – or soon-to-be employed.
softcover, 127 pages, ISBN 1-564414-219-1 , Item C413
$ 22.00 (Member Price: $ 12.00)
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Landing Your Dream Job.
Author: Mike Farr
Landing Your Dream Job is the most thorough and user-friendly workbook on self-directed career planning, job search, and career survival available. It covers all the major topics, yet is fun to read and easy to use. It is results-oriented, and chock full of interactive activities. Not only is the workbook full of charts, checklists, worksheets, and in-the-book-activities, there are many sample resumes, including scannable resumes. Resume Generator and Printable Datakeeper CD-ROM further aid students in landing their dream job.
Softcover, 240 pages, ISBN 1-4180-4270-6 , Item C409
$ 40.00 (Member Price: $ 30.00)
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Leadership (PDF-GA11).
Author: William A. Daigneau
Downloadable PDF file of Chapter 1 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 24 pages, ISBN FM-01, Item FM-01
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Leadership at Your Fingertips: Proven Ways to Handle Your Challenges.
Author: Ian Jacobsen, CMC, FIMC
This book focuses on leadership as a tool to create a work environment that is not only successful, but fulfilling. Whether read straight through or used as a reference tool, you'll find helpful ways to attract talented people and keep them happy and productive by adding purpose, organization, credibility and sensitivity to your leadership style. This book reveals the truths about what a successful organization, and leader, is built upon. (Crisp Publication)
softcover, 250 pages, ISBN 0-917010-97-3, Item F319
$ 35.00 (Member Price: $ 25.00)
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Leadership in Educational Facilities Administration.
Author: Christopher K. Ahoy, APPA Fellow
Leadership in Educational Facilities Administration examines leadership styles, types of people in an organization, and the importance of mission and vision statements. Woven throughout the book is a detailed account of Ahoy’s use of the latest in performance improvement methodologies—including Baldrige and Six Sigma—to streamline operations and satisfy customers
softcover, 234 pages, ISBN 1-890956-41-4, Item A759
$ 75.00 (Member Price: $ 45.00)
Date Published: 2007
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Leadership Package.
Author: Various
The Leadership Package contains Leadership at Your Fingertips: Proven Ways to Handle Your Challenges; Communication is the Key; Leadership in Educational Facilities Administration; and Field Notes: Commentaries on Leadership and Facilities Management.
softcover, 816 pages, Item LP
$ 155.00 (Member Price: $ 90.00)
Note: 4 great books at a 20% discount!
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Leadership Skills for Women.
Author: Marilyn Manning, Ph.D. and Patricia Haddock
The objective of this book is to provide information that will help a reader understand the qualities that make people leaders, and then teach basic leadership skills that can be applied in the work place. The emphasis is on women and the book addresses unique challenges and opportunities women leaders face. (Crisp Publication)
softcover, 66 pages, ISBN 1-56052-325-5, Item C363
$ 28.00 (Member Price: $ 18.00)
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Learning to Lead.
Author: Pat Heim, Ph.d., Elwood N. Chapman, and Serge Lashutka, M.B.A. and M.A.
Most managers would prefer to be known as excellent leaders rather than excellent managers. Upon completion of this book, you will understand the sources of leadership power, the primary ways to handle resistance to change, the difference between managers and leader/managers, and developing and communicating your vision. (Crisp Publication)
Softcover, 120 pages, ISBN 1-56052-683-1, Item C423
$ 28.00 (Member Price: $ 18.00)
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Looking for the Gold: A TQM Success Story.
Author: A.S. "Migs" Damiani
, Item F318
$ 15.00 (Member Price: $ 5.00)
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Making Your Message Memorable.
Author: Deborah Shouse, Ron Zoglin, Susan Fenner, Ph.D.
Have you ever wanted to make a lasting impression, connect with an audience, or be recognized as an effective communicator? Delivering your message through stories is an excellent way to break the ice, inspire people, share good news, build team spirit, and more. Making Your Message Memorable show you how you can put stories to work in everyday business situations. You will learn a number of techniques for turning your experiences into effective stories, as well as advice on getting to know your audience, finding your storytelling style, and bringing your story to life. Telling stories in the workplace enables you not only to get your message across, but to make your message memorable.
softcover, 108 pages, ISBN 1-5605-2688-2, Item C474
$ 28.00 (Member Price: $ 18.00)
Date Published: 2003
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Materiel Management (PDF-GA12).
Author: Brian K. Yeoman & John C. McKee
Downloadable PDF file of Chapter 16 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 40 pages, ISBN FM-16, Item FM-16
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Meeting Skills for Leaders.
Author: Marion E. Haynes
Designed to help you improve the quality of meetings you attend either as the leader, or as a participant. It begins with the premise that an effective meeting is one that achieves its objectives within a reasonable time. The book is divided into five sections which tell you how to participate in more effective meetings (Crisp Publication)
softcover, 112 pages, ISBN 1-56052-385-9, Item C358
$ 28.00 (Member Price: $ 18.00)
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Mentoring.
Author: Gordon T. Shea
This book lays a solid foundation for developing successful mentor behaviors. It enables the reader to identify and assess his or her own mentoring experiences—as mentor or mentee and to use mentoring as an empowering tool for positive employee and personal development. The book also deals with the practical aspects of mentoring, i.e., what makes mentoring special, assessing what the mentor is able and willing to invest in the relationship and the special opportunities and challenges of mentoring in various special situations today and tomorrow—cross cultural, cross-gender and supervisor/employee mentoring
softcover, 104 pages, ISBN 1-56052-642-4, Item C361
$ 28.00 (Member Price: $ 18.00)
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Microsoft Access 2007 (Advanced).
Author: various authors
This ILT Series course, rated 4.9/5.0 in overall quality by ProCert Labs, builds on the skills and concepts taught in Access 2007: Intermediate. Students will learn how to query with SQL; create crosstab, parameter, and action queries; create macros; import, export, and link database objects; work with XML documents; work with Windows SharePoint Services; optimize databases; password-protect and encrypt databases; set Access options and properties; create hyperlink fields; and use Outlook 2007 to update data. Comes with CertBlaster exam prep software (download). Also available with a companion CBT program and student data files on CD-ROM.
softcover, 60 pages, ISBN 1-4239-1807-X, Item C467
$ 36.00 (Member Price: $ 26.00)
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Microsoft Access 2007 (Basic).
Author: various authors
This ILT Series course, rated 4.9/5.0 in overall quality by ProCert Labs, covers the basic functions and features of Access 2007. Students will learn how to design and create databases; work with tables, fields, and records; sort and filter data; and create queries, forms, and reports. Comes with CertBlaster exam prep software (download). Also available with a companion CBT program and student data files on CD-ROM.
softcover, 80 pages, ISBN 1-4239-1801-0, Item C465
$ 36.00 (Member Price: $ 26.00)
Date Published: 2007
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Microsoft Access 2007 (Intermediate).
Author: various authors
This ILT Series course, rated 4.9/5.0 in overall quality by ProCert Labs, builds on the skills and concepts taught in Access 2007: Basic. Students will learn how to normalize data; work with Lookup fields and subdatasheets; create join queries; add objects to forms, print reports and labels; create charts; and use PivotTables and PivotCharts. Comes with CertBlaster exam prep software (download). Also available with a companion CBT program and student data files on CD-ROM.
softcover, 60 pages, ISBN 1-4239-1804-5, Item C466
$ 36.00 (Member Price: $ 26.00)
Date Published: 2007
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Microsoft Office Word 2007 (Basic).
Author: various authors
This ILT Series course, rated 4.9/5.0 in overall quality by ProCert Labs, covers the basic functions and features of Word 2007. Students will learn how to enter and edit text, and save and browse documents. They will learn how to enhance the appearance of a document by using various formatting options. They will also create tables, insert headers and footers, proof and print documents, and insert graphics. Comes with CertBlaster exam prep software (download) and a companion CBT program.
softcover, 200 pages, ISBN 1-4239-1833-9 , Item C458
$ 36.00 (Member Price: $ 26.00)
Date Published: 2007
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Microsoft Office Word 2007 (Intermediate).
Author: various authoors
This ILT Series course, rated 4.9/5.0 in overall quality by ProCert Labs, builds on the skills and concepts taught in Word 2007: Basic. Students will work with styles, sections, and columns. They will format tables, print labels and envelopes, and work with graphics. They will also use document templates, manage document revisions, and work with Web features. Comes with CertBlaster exam prep software (download). Comes with CertBlaster exam prep software (download) and a companion CBT program.
softcover, 200 pages, ISBN 1-4239-1836-3 , Item C459
$ 36.00 (Member Price: $ 26.00)
Date Published: 2007
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Microsoft Windows Vista (Advanced).
Author: various authors
This ILT Series course, rated 4.9/5.0 in overall quality by ProCert Labs, builds on the skills and concepts taught in Windows Vista: Basic. Students will learn how to scan for spyware, manage user accounts, change file attributes, and create a complete PC backup. They will also learn how to manage the print queue, enable file sharing, use Windows Meeting Space, and publish a calendar. Comes with CertBlaster software (download).
softcover, 90 pages, ISBN 1-4239-1737-5 , Item C462
$ 36.00 (Member Price: $ 26.00)
Date Published: 2007
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Mining for Gems Using APPA's 2007 and 2008 Facilities Performance Indicators [e-report].
Author: Margaret P. (Maggie) Kinnaman, APPA Fellow
This research study examined relationships amongst ratios to assist FPI survey participants in telling a story of cause and effect. The study focused on 75 relationships that span the range of the FPI's seven essential questions that form the organizing framework for the annual Faciliites Performance Indicators survey.
PDF, 119 pages, ISBN 1-890956-59-7, Item CFaR-2
$ 20.00 (Member Price: $ 10.00)
Date Published: 2009
Note: Final Research Report for APPA's Center for Facilities Research (CFaR)
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Modern Budgeting Issues (PDF-GA13).
Author: William S. Gardiner
Downloadable PDF file of Chapter 13 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 13 pages, ISBN FM-13, Item FM-13
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Motivating at Work.
Author: Twyla Dell
The ideas in this book are meant to help create a work environment where people are empowered and inspired to excel.
softcover, 97 pages, ISBN 1-56052-201-1, Item C401
$ 28.00 (Member Price: $ 18.00)
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Motivating People.
Author: Kurt Hanks
Getting others to work hard and give their best to an organization isn't always easy. This book contains positive ideas and approaches to effectively motivating others. Practical examples and exercises explain how to communicate better as managers, set goals for employees, reward performance, and much more.
softcover, 80 pages, ISBN 1-56052-085-X, Item C356
$ 28.00 (Member Price: $ 18.00)
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Moving Up the Organization in Facilities Management: Proven Strategies for Improving Productivity in Your Workforce.
Author: A.S. Migs Damiani
This book from SciTech Publishing takes on the trends of downsizing, outsourcing, and reengineering in facilities maintenance and management. The author argues the case for “building up” in-house staff and services and argues that strong, positive facilities professionals will win the confidence and approval of upper management by nurturing talent from within.
softcover, 128 pages, ISBN 1-891121-03-0, Item F315
$ 25.00 (Member Price: $ 20.00)
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New Management Accounting.
Author: William T. Christopher
How Leading-Edge Companies Use Management Accounting to Improve Performance
softcover, 105 pages, ISBN 1-56052-444-8, Item C398
$ 28.00 (Member Price: $ 18.00)
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Organization (PDF-GA14).
Author: Jack Hug
Downloadable PDF file of Chapter 3 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 24 pages, ISBN FM-03, Item FM-03
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Organizing Your Work Space: A Guide to Personal Productivity.
Author: Odette Pollar
This useful guide helps you fight office clutter by showing you how to manage your paperwork, providing you with principles of organization, and suggesting where items should be kept.
softcover, 108 pages, ISBN 1-56052-522-3, Item C373
$ 28.00 (Member Price: $ 18.00)
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Outsourcing Package.
Author: Various
The Outsourcing Package includes the following: Facility Management Shared Services: The Balance Between In-House Services and Outsourcing; Contract Management or Self-Operation: A Decision-Making Guide for Higher Education; and Contracting for Facilities Services.
softcover, 329 pages, Item OP
$ 111.00 (Member Price: $ 74.00)
Note: 3 great books at a 20% discount!
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Overview of Accounting Systems (PDF-GA15).
Author: Raymond Degenhart
Downloadable PDF file of Chapter 11 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 37 pages, ISBN FM-11, Item FM-11
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Plan Your Work/Work Your Plan.
Author: James R. Sherman, Ph.D.
Whether you need help planning in your personal or business life, this book will help you define what you want and take the first steps toward the desired outcome. From identifying the major steps to revising your plan periodically, the exercises and self-assessments in this book will make sure your priorities are focused and realistic, teach you how to use visualization techniques, and show you how to start a “planning habit” that will lead you straight to a successful future.
softcover, 74 pages, ISBN 1-56052-078-7, Item C403
$ 28.00 (Member Price: $ 18.00)
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Presentation Skills.
Author: Steve Mandel
This book attempts to answer the fundamental questions of how to prepare and deliver an effective speech. Proven techniques are presented that will give a reader the necessary skills to give more confident, enthusiastic and persuasive presentations. Topics covered are how to use body language effectively; how to organize thoughts and data for maximum impact; how to develop and use visual aids, as well as (of course) how to deliver what you have prepared.
softcover, 88 pages, ISBN 1-56052-526-6, Item C359
$ 28.00 (Member Price: $ 18.00)
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Project Management: From Idea to Implementation.
Author: Marion E. Haynes
Learn how to manage a project from the idea stage through implementation. This step-by-step plan includes timelines, schedules, and follow-up exercises to help you conceive, define, plan, implement, complete, and evaluate projects and communicate effectively.
softcover, 96 pages, ISBN 0-931961-75-0, Item C353
$ 28.00 (Member Price: $ 18.00)
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Quality Customer Service.
Author: William B. Martin, Ph.D.
The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer's needs. Everyone in an organization has something to do with customers daily. Customer service is the foundation on which success and profitability can be built. This book guides you through the establishment of quality customer service procedures to build your company's business. The principles covered can be applied for internal and external customers alike.
softcover, 112 pages, ISBN 1-56052-599-1, Item C470
$ 28.00 (Member Price: $ 18.00)
Date Published: 2008
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Quality Interviewing.
Author: Robert B. Maddux
Avoid the seven unforgivable mistakes of interviewing. Use this concise, quick-read book to help you master the interviewing process — and make sound hiring decisions you won’t regret. You’ll learn how to easily assess strengths and weaknesses, and what to look for in a prospective employee. It’s just as invaluable for job seekers!
softcover, 78 pages, ISBN 1-56052-262-3, Item C389
$ 28.00 (Member Price: $ 18.00)
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Recruitment and Employment (PDF-GA16).
Author: Curtiss K. Behrens & Terrence R. Bishop
Downloadable PDF file of Chapter 7 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 22 pages, ISBN FM-07, Item FM-07
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Resumes! Resumes! Resumes!.
Author: Career Press Distributors
This third edition of Resumes! Resumes! Resumes! covers all the basics of resume writing and provides dozens of samples from the country’s top job pros. Heads of the biggest personnel agencies, recruiting firms and outplacement centers, human resources managers at Fortune 500 companies, and career authors and columnists share their favorite resumes – ones that will land the job user’s want and explain why they work. Through these top career professionals, learn the answers to the most important resume writing questions such as: Do hot pink resumes and other “creative” efforts ever work? What are the most common resume mistakes? How can you write and effective resume if you have little or no job experience? and many more. Complied by the editors of Career Press, Resumes! Resumes! Resumes! guides the user in creating a door opening resume
softcover, 224 pages, ISBN 1-56414-309-0 , Item C411
$ 26.00 (Member Price: $ 16.00)
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Rightful Termination.
Author: Ron Visconti, M.A. and Richard Stiller
When managers are faced with having to dismiss an employee, termination can be made easier by understanding the process involved. This book is designed to help correct the myths and misconceptions, and to explain the legal ramifications of employee termination.
softcover, 94 pages, ISBN 1-56052-248-8, Item C475
$ 28.00 (Member Price: $ 18.00)
Date Published: 1994
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Rightsizing Effectively.
This monograph focuses on the effects of rightsizing and the opportunities available to the campus facilities professional. Chapters include an historical perspective on rightsizing and restructuring, results of APPA survey, a case study from Michigan State University, custodial rightsizing, effects on management styles, the human element, and strategic planning.
softcover, 148 pages, ISBN 0-913359-84-X, Item A692
$ 25.00 (Member Price: $ 10.00)
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Risk Management and Insurance (PDF-GA17).
Author: Raymond Degenhart, with contributions by Thomas R. Henneberry
Downloadable PDF file of Chapter 18 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 24 pages, ISBN FM-18, Item FM-18
$ 25.00 (Member Price: $ 15.00)
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Self-Managing Teams: Creating and Managing Self-Managed Work Groups.
Author: Robert Hicks & Diane Bone
This practical book explains what self-managing teams are, why they are so effective, and how to establish them. The self-study format includes exercises, tips, and checklists that show readers how to establish a self-managing team, train it for productive operation, and maintain performance.
softcover, 96 pages, ISBN 1-56052-000-0, Item C351
$ 28.00 (Member Price: $ 18.00)
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Smart Woman’s Guide to Interviewing and Salary Negotiation, The.
Author: Julie Adair King
This helpful book walks the reader through the resume creation process step-by-step. It also addresses other key career issues of interest to women, including breaking through the glass ceiling, gender barriers, commanding a fair salary, and more.
softcover, 224 pages, ISBN 1-56414-206-X , Item C412
$ 28.00 (Member Price: $ 18.00)
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Strategic Assessment Model, The (SAM), second edition.
Author: Briselden, Cain, Christensen, Givens, Harkenrider, Kinnaman and Long
The second edition of APPA's self-assessment and continuous improvement tool was fully revised and expanded in 2001. The authors discuss how SAM concepts and performance indicators are organized within the Balanced Scorecard structure and how they utilize the Baldrige Quality Award criteria. Also new to the second edition are eight case studies from schools around the world on how SAM is implemented and used as a benchmark for successful facilities management. The appendices provide a glossary, references and the SAM surveys
softcover, 228 pages, ISBN 1-890956-19-8, Item A740
$ 90.00 (Member Price: $ 55.00)
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Strategic Capital Development: The New Model for Campus Investment.
Author: Harvey H. Kaiser & Eva Klein
New from APPA! This book presents a bold approach for planning capital investments from a strategic and long-range perspective. The authors combine their extensive higher education experience and expertise to improve capital planning and decision-making and to make a case for a new model that seeks to balance idealism with pragmatism. They define stewardship principles necessary to create and sustain a physical plant that is responsive to institutional strategies and functions, that remains attractive to faculty and students, and optimizes available resources.
softcover, 172 pages, ISBN 1-890956-55-4, Item A763
$ 82.00 (Member Price: $ 70.00)
Date Published: 2010
Note: Presented by APPA's Center for Facilities Research (CFaR)
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Strategic Planning for Facilities (PDF-GA18).
Author: William D. Middleton & Brenda Norman Albright, with contributions by William A. Daigneau
Downloadable PDF file of Chapter 2 of Facilities Management: A Manual for Plant Administration, third edition. The manual is the primary text for APPA’s popular Institute for Facilities Management.
PDF, 10 pages, ISBN FM-02, Item FM-02
$ 25.00 (Member Price: $ 15.00)
Note: This PDF will be sent to you via e-mail.
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Stress That Motivates.
Author: Dru Scott, Ph.D.
Stress is an inevitable part of life. There are many books out there that seek to eliminate stress, but what about putting stress to work instead? Stress That Motivates introduces readers to this revolutionary way of thinking through “self-talk secrets” and insights that will not only help them recognize their stress triggers but will motivate them to consciously change the way they think and react to stress. The revised edition of this best-selling book provides added guidance for practicing the Stress That Motivates system through revised case studies and Dru Scott’s Quick-Start Set of Reinforcements. The expanded first half also includes a new toolkit for self-motivation in stressful situations.
softcover, 120 pages, ISBN 1-56052-537-1, Item C422
$ 28.00 (Member Price: $ 18.00)
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Surviving Information Overload.
Author: Odette Pollar
No doubt about it – we live in the Information Age. Every day we are bombarded with information whether we are sitting at our desks or on our couches. The information we need (and even some we don’t need) comes to us faster and in more formats than ever before. It’s no wonder many of us are living with information anxiety. The good news is, you can take control of the information onslaught, and learn to find, filter, and focus on what you need. This is not just another book about creating a better filing system or turning off your television – it is about recognizing the value of time. However you contend with the daily information you receive, this book will help you determine what is working for you and what is not.
softcover, 110 pages, ISBN ISBN# 1-56052-694-7, Item C404
$ 28.00 (Member Price: $ 18.00)
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T-Shirt (Black) - 2XL.
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T-Shirt (Royal Blue) - Small.
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T-Shirt (White) - Medium.
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T-Shirt (White) - Small.
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T-Shirt (White) - XLarge.
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Team Building: An Exercise in Leadership.
Author: Robert B. Maddux
Step-by-step plan leads readers through planning, organizing, motivating, goal setting, trust building, resolving conflict, and accentuating positive results.
softcover, 88 pages, ISBN 1-56052-118-X, Item C350
$ 28.00 (Member Price: $ 18.00)
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Thought Leaders Report 2008: The Challenges of Demographic Changes and Accountability to Campus Faciliites.
Author: APPA
Two of the most important issues facing higher education in the next decade are changing demographics and growing demands for accountability. Demographic shifts will affect both the student population and the workforce, and universities need to respond to the demands of new generations and ethnic groups. At the same time, the call for accountability in higher education only continues to grow.
, ISBN 1-890956-49-X, Item TLS08
$ 0.00 (Member Price: $ 0.00)
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Time Management, 3rd Ed.
Author: Marion E. Haynes
Get a grip on priorities, identify your "time traps," and make every minute count by using these practical planning aids. Control your use of time. Make the best use of your personal energy. Set your priorities.
softcover, 120 pages, ISBN 1-4188-8911-3, Item C476
$ 28.00 (Member Price: $ 18.00)
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Today's Challenge to Tomorrow's Vision: A Study of Facilities Conditions at Schools of Theology.
Based on research, workshops, and site visits, this report assesses the condition of campus facilities and 202 schools of theology in the United States and Canada.
softcover, 97 pages, ISBN 0-913359-65-3, Item A673
$ 10.00 (Member Price: $ 5.00)
Note: A joint report by APPA and Lilly Endowment, Inc.
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Training Managers to Train.
Author: Brother Herman Zaccarelli, C.S.C.
Training Managers to Train focuses on answering the question: How does a manager plan, implement, and evaluate training programs designed to help employees with diverse backgrounds, skills, and experience become better at their jobs and, as a result, meet the organization’s goals? The answer to this question is presented in the pages that follow. Professional trainers know the principles and practices for successful training development and delivery. These are shared in this edition and labeled as “Professional Trainers’ Tips.”
softcover, 94 pages, ISBN 1-56052-700-5, Item C362
$ 28.00 (Member Price: $ 18.00)
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Transforming Higher Education: A Vision for Learning in the 21st Century.
Author: Michael G. Dolence and Donald M. Norris
How do we better prepare ourselves for the changes the Information Age brings? Transforming Higher Education includes specific suggestions on how to unleash the power of perpetual learning in a fused work and learning environment, deploy the four components of transformation (realign, redesign, redefine, reengineer), and introduce a transformative model on campus.
softcover, 100 pages, ISBN A, Item D300
$ 40.00 (Member Price: $ 25.00)
Note: Published by the Society for College and University Planning.
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Turned On: Eight Vital Insights to Energize Your People, Customers, and Profits.
Author: Roger Dow & Susan Cook
Roger Dow, a former vice president for Marriot Corp., delivered the keynote address at the 1997 APPA annual meeting in Orlando. Dow's book, Turned On, offers simple, practical advice for developing a customer service orientation and is packed with examples of how these insights work in practice. APPA is pleased to be able to offer a limited number of these books, published by Harper Collins.
softcover, 302 pages, ISBN 0-88730-861-9, Item F304
$ 20.00 (Member Price: $ 15.00)
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Understanding Financial Statements.
Author: James O. Gill, Moira Chatton
This book is a first step for business owners and employees in learning how to become comfortable with the basic tools of finance and how to use financial information to better understand, monitor, and interpret the operations of a business. You will be introduced to the basic tools of finance – the balance sheet, the income statement, and the cash flow statement. You can learn to use twelve standard ratios and ordinary percentages to interpret and use this financial information whenever you need to in running any business. That is the real role of financial tools – to help you succeed.
softcover, 110 pages, ISBN 1-56052-425-1, Item C405
$ 28.00 (Member Price: $ 18.00)
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Work Transformation: Planning and Implementing the New Workplace.
Author: Ken Robertson
A comprehensive guide to contemporary work options. Shows how integrating human resources, facilities management, and information technology strategies can foster an effective workplace environment.
softcover, 286 pages, ISBN 0-9664286-0-9, Item A735
$ 29.00 (Member Price: $ 21.00)
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Writing Business Proposals and Reports.
Author: Susan L. Brock
This book addresses two common forms of written communication that are used for very different purpose than ordinary memos or letters. Many people who are called upon to create proposals or reports meant to inform or persuade others, find themselves in a panic over what looked to be a simple writing task. A good proposal can influence or determine an outcome for you or your company.
softcover, 90 pages, ISBN 1-56052-122-8, Item C396
$ 28.00 (Member Price: $ 18.00)
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Writing Effective E-Mail.
Author: Nancy Flynn and Tom Flynn
Basic tops for writing messages that are clear and compelling but also offers guidance on sensible e-mail usage. By becoming aware of some potential risks of sending e-mail, you can avoid making mistakes that can lead to personal or workplace disasters. Although e-mail is a widely used tool, it is never secure – e-mail that is misused, or is read by people for whom it is not intended, can have devastating consequences to an individual or to an entire organization. Despite potential pitfalls, e-mail is one of the most effective and powerful communication tools we have. This book will show you how to compose and format persuasive e-mail messages with subject lines that will get your message read and acted upon. You will also find tips for reducing the clutter and controlling electronic junk mail that can help you cope with a growing problem for e-mail users – information overload.
softcover, 116 pages, ISBN 1-56052-681-5, Item C406
$ 28.00 (Member Price: $ 18.00)
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Xers & the Boomers: From Adversaries to Allies: A Diplomat's Guide, The.
Author: Claire Raines and Jim Hunt
Focusing on the reader as the diplomat, this book offers ways to handle the infamous feud among Baby Boomers and Generation Xers, and to bridge the gap between them. Through six case studies and supporting analysis, you are bound to find at least one situation that hits eerily close to home. A must for anyone who has to manage both the employee with 20 years' experience and the newly hired college graduate.
softcover, 111 pages, ISBN 1-56052-587-8, Item C377
$ 28.00 (Member Price: $ 18.00)
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